Refunds do not come from this page
Establish this before reading on. We publish information; we do not retail anything. No part of your payment reaches us and we have no mechanism for sending money back. The merchant and its payment processor own the transaction and run the refund. Everything below sets out how their system works — it is a description, not a promise from this page.
The window
Every package is covered for 60 days from the date of purchase, and opened bottles are accepted alongside sealed ones.
The second half of that is what makes the first half useful. A liquid supplement cannot be assessed without opening it, so a sealed-only guarantee on a product like this would be worth nothing at all. Two months is also long enough to cover the stage where sleep timing either starts to shift or does not.
Making a claim
- Find your order number. It is on the receipt emailed at checkout. Search your mail, and check spam first.
- Contact the merchant's support team, using the address on that same receipt. They hold the transaction and release the money.
- Ask for a return authorisation and an address before posting anything back. Bottles sent to a guessed address will not produce a refund.
- Return the bottles as instructed, part-used ones included. Return postage normally falls to the customer.
- Allow processing time. The money goes back to the card or account used once the parcel is received, and your bank may take a few days more to display it.
What catches people out
- The clock starts at purchase, not delivery. Negligible domestically; less so if the parcel took three weeks.
- Keep the postage receipt. It is the only evidence the return was ever sent.
- The three bonuses are downloads and cannot be returned. They have no effect on eligibility.
- Expect the product cost back. Whatever you paid to have it delivered in the first place often is not refunded.
- Coverage extends only to orders placed on the brand's own form. A bottle bought from a marketplace seller has no guarantee behind it whatsoever.
If nobody replies
Escalate through whoever issued your card or handled the payment; every provider has a chargeback route. That process is closed to us and we cannot push it along. Drop us a line anyway at contact@yusleep.organichealthremedies.co — what actually happens when readers claim is worth knowing about.
Our position
Our fee arrives with a completed sale and disappears again the moment that sale is refunded. Overstating how awkward a return is would therefore gain us nothing. Whatever the order form says at the instant you check out is the version that binds.